Return and Refund Policy for Thansmay Kleider
At Thansmay Kleider, we want you to be completely satisfied with your purchase. If you are not happy with your shirt, sweater, or jacket, we offer a hassle-free return and refund policy under the following conditions:
- Eligibility for Returns:
- Products must be returned within 14 days from the delivery date.
- Items must be in their original condition—unworn, unwashed, and with all tags attached.
- Non-Returnable Items:
- Sale items or products purchased with discounts are non-returnable.
- Customized or altered products are not eligible for return.
- Return Process:
- To initiate a return, please contact us at ashishjain0272@gmail.com.
- Provide your order number, item details, and reason for the return.
- We will send you instructions on how to return the product.
- Refund Process:
- Once your return is received and inspected, we will notify you via email.
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping Costs:
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
If you have any questions or need assistance, please reach out to our customer support team at ashishjain0272@gmail.com. We’re here to help!
Thank you for shopping with Thansmay Kleider!